Booking policy:

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• 1:1 lessons can be booked for either 30 minutes, 45 minutes or 1 hour depending on availability. 

• Lessons are £18 per half-hour, £27 per 45 minutes or £36 per hour. 

• Payment is made via bank transfer on a monthly basis.

• We will keep lesson times consistent where possible. Once we have given you a time slot, you will continue to have that time slot as long as possible, provided payment is up to date. 

• We reserve the right to request a change in lesson time in accordance with the needs of our teachers and other students.

• Please allow at least 48-hours notice when booking your first lesson.

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Cancellation policy:

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• If you need to cancel a lesson, we require 7 days’ notice. Please contact us via email e-mail at info@windowsmusicacademy.com.

• If we receive 7 days’ notice, we will reschedule your lesson, according to the availability of the teacher and teaching space.

• No-shows and cancellations made fewer than 7 days before the lesson in question - including for illness are are considered forfeited lessons and cannot be refunded.

• If possible, we will offer to reschedule your lesson for an alternative time during the same week. 

• If your teacher is unable to teach, we will reschedule your lesson or find a replacement teacher, and the lesson will not be forfeited. 

• If the Academy is forced to cancel your lesson for another reason, such as severe weather, we will reschedule your lesson and the lesson will not be forfeited.

• If we are rescheduling your lesson, we will try to reschedule it within the week of the original booking, or you may be able to take it alongside your next lesson as an hour-long lesson.

• We cannot offer refunds on unused lessons.

• We reserve the right to cease the service if we consider that there has a been an unreasonable number of cancelled or missed lessons such that it is compromising the work of the teacher and student.

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