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Terms & Conditions

Booking policy:

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  • 1:1 lessons can be booked for either 30 minutes or 1 hour. 

  • Lessons are £18 per half-hour or £36 for an hour. 

  • We require bookings in blocks of 5 or 10 lessons.

  • When 10 lessons are booked, the tenth lesson will be free.

  • Payment can be made by card or cash but must be made in advance of the lessons.

  • We will keep lesson times consistent where possible. Once we have given you a time slot, you will continue to have that time slot as long as possible, provided we have received payment a week ahead for your next block of lessons. 

  • We reserve the right to request a change in lesson time in accordance with the needs of our teachers and other students.

  • Please allow at least 48-hours notice when booking a lesson.

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Cancellation policy:

 

  • If you are going on holiday, please let us know when you pay for your lessons and we’ll arrange accordingly.

  • If you need to cancel a lesson, we require 7 days’ notice. Please contact us on 0191 232 8765 or e-mail info@windowsmusicacademy.com.

  • If we receive 7 days’ notice, we will reschedule your lesson, according to the availability of the teacher and teaching space.

  • No-shows and cancellations made fewer than 7 days before the lesson in question - including for illness and self-isolation due to COVID-19 - are considered forfeited lessons and cannot be refunded. If you cannot attend your lesson in person, we can offer you an online lesson instead.

  • If your teacher is unable to teach, we will reschedule your lesson or find a replacement teacher, and the lesson will not be forfeited. 

  • If the Academy is forced to cancel your lesson for another reason, such as severe weather, we will reschedule your lesson and the lesson will not be forfeited.

  • If we are rescheduling your lesson, we will try to reschedule it within the week of the original booking, or you may be able to take it alongside your next lesson as an hour-long lesson.

  • We cannot offer refunds on unused lessons.

  • We reserve the right to cease the service if we consider that there has a been an unreasonable number of cancelled or missed lessons such that it is compromising the work of the teacher and student.

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